How does my inbox become inactive?

You may see that your account is currently linked to Slice but none of your purchases or shipments are being picked up. Typically, Slice will provide you with an error message if your inbox does not have an active connection. This can be caused if your inbox and Slice do not have an active connection.

This can happen for a few reasons including a changed token id, change in email password, failed authorization, prolonged inactivity or a bug within the app.

Resetting the connection between Slice and your inbox will usually address these types of issues. If you find that it does not fix your issue reach out to us at support@slice.com