Do I still have to contact the merchant if I mark the shipment as returned? Daisy August 01, 2017 18:36 Follow Yes. Marking an item as returned does not contact the merchant or initiate the returns process with them. Related articles How do check the status of my return items? What does the Returns Item option do? Does the Returns Item remove the cost in my Slice and Dice screen? Comments 0 comments Article is closed for comments.