Do I still have to contact the merchant if I mark the shipment as returned? Daisy August 01, 2017 18:36 Follow Yes. Marking an item as returned does not contact the merchant or initiate the returns process with them. Related articles What does the Returns Item option do? How can I mark an item as returned? Does the Returns Item remove the cost in my Slice and Dice screen? How do check the status of my return items? What happened to the All My Purchases app? Comments 0 comments Article is closed for comments.